Ranchers.net Bull Session

Cancel your Credit Cards before You Die

A friendly place to talk about the weather, tell jokes and post cowboy poetry.
Oldtimer

Cancel your Credit Cards before You Die

Postby Oldtimer » Wed Mar 02, 2005 1:44 pm

Be sure and cancel your credit cards before you die......

This is just so priceless...and so easy to see happening customer service being what it is!

My Aunt died this past January. Citi- Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00.. now was somewhere around $60.00.

I placed the following phone call to CitiBank:

Me:
"I am calling to tell you that she died in January."
CitiBank:
"The account was never closed and the late fees and charges still apply."
Me:
"Maybe, you should turn it over to collections"
CitiBank:
"Since it is 2 months past due, it already has been."
Me:
"So, what will they do when they find out she is dead?"
CitiBank:
"Either report her account to the frauds division, or report her to the credit bureau... maybe both!"
Me:
"Do you think God will be mad at her?"
CitiBank:
"...excuse me?"
Me:
"Did you just get what I was telling you...the part about her being dead?"
CitiBank:
"Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)
Me:
"I'm calling to tell you, she died in January."
CitiBank:
"The account was never closed and the late fees and charges still apply."
Me:
"You mean you want to collect from her estate?"
CitiBank:
..(stammer)...
"Are you her lawyer?"
Me:
"No, I'm her great nephew." CitiBank:
"Could you fax us a certificate of death?"
Me:
"Sure."

(After they get the fax)
CitiBank:
"Our system just isn't setup for death"
Me:
"Oh..."
CitiBank:
"I don't know what more I can do to help"
Me:
"Well...if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care!"
CitiBank:
"Well... the late fees and charges do still apply."
Me:
"Would you like her new billing address?"
CitiBank:
"That might help."
Me:
"Odessa Memorial Cemetery, Hwy 129 and plot number given."
CitiBank:
"Sir, that's a cemetery!"
Me:
"What do you do with dead people on YOUR planet?!!"
Citi Bank Hung Up!!

User avatar
alabama
Rancher
Rancher
Posts: 1744
Joined: Fri Feb 11, 2005 8:41 am
Location: Alabama

Postby alabama » Wed Mar 02, 2005 1:50 pm

That is almost as bad as when you call and no matter what choice you punch in you still can't talk to a person. I have just started writing to the CEO. Often you can get his name and addy off the internet. Just type him a letter and send it the old fashion way. I have found that it will often get you a very nice letter back and lots of messeges on your recorder of subbordants begging forgivness.

sp
Member
Member
Posts: 54
Joined: Fri Feb 11, 2005 12:46 pm

Postby sp » Wed Mar 02, 2005 3:37 pm

It takes us about an hour each month to pay just the phone bill. Someone gets these AOL disks in the mail, uses our phone number and we get billed.
Once you get ahold a live person w/ the phone company they will take it off, but it sure is a hassle.

User avatar
feeder
Member
Member
Posts: 950
Joined: Sat Feb 12, 2005 4:12 pm
Location: Iowa

Postby feeder » Wed Mar 02, 2005 5:15 pm

Oldtimer, that was too much. Just got in from the cold and had a good laugh over that one. Have a good day.


Return to “Coffee Shop”

Who is online

Users browsing this forum: Gilligan and 6 guests