First of all: NEVER TAKE ANYTHING TO THEM
They are a bunch of overpaid idiots. three weeks ago I took our laptop in for general cleaning, and checkup. It was working fine. But since our son is taking all his classes this semester online, I thought I should get it checked out, its under warranty. I left it on a Tuesday and they told me it'd take about 4 days. So Friday I called them to see if it was close to bein ready to pick up. Son had to log in to classes the next Monday. They said they hadn't even touched it yet, give them a couple more days. OK.....that'd be Sunday, they are open. Sunday morning they called and said there was major errors, and while running diagnostics the thing shut down 5 times. Hmmmm, never done that at home!!!! and they'd hafta send it to Toshiba Factory in California for repairs. Well ok, what can I do, now the thing doesn't work, hasta be fixed by manufacturer. They sent it off, said it'd be gone about a week. So the following Friday I called and asked if they could tell me if it had been fixed or not at Toshiba. Yes they said, it has been fixed and is in route to their store via UPS. But probably won't get there until Tuesday after Labor Day. Ok Tuesday, I called at 1 pm in the afternoon to see if they had it in. No it hadn't arrived yet. I asked why not??? and if I could have a tracking number so I could look it up. Tracked the package with the number they provided and Low n behold!!!!!! it was delivered to their store at 9:59am Tuesday Morning, and signed by so n so. I called em back, told them what I'd found....oh wait a minute ma'am, let me go to the back and check. sure nuff it was there. and they told me to come pick it up.
I did. Got it home, turned it on, and during boot up it has 4 errors for files it can't find anymore. Never done that before.......and there sittin in the middle of the screen is an Icon for a DVD player that's never been on the screen before. Ok...what does this tell me???? Geek Squad or someone used the laptop to sit and watch movies on instead of doin their job!!!!! One of the screws that holds the screen on was so loose it was about to fall out, and the fan that I wanted them to check because it makes a racket...is still makin the same racket. I used it some, but nothin worked right, it was slowwwwwwwwwwww, would lock up and then IE would close with errors. After 3 days, it would take it 45 minutes to boot up. The thing now won't do a dad blasted thing and I'm headin back to Best Buy and the Geek Squad to give em a piece of my mind, and get it fixed. If they can't fix it they better be prepared to replace it.
Ok..whewwww I feel better. Now.....got my pump primed...I"m goin to the Store LOL