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Missing data, duplicate enrollment. Mess!!!

Mike

Well-known member
By Christopher Weaver and Louise Radnofsky
Insurers say the federal health-care marketplace is generating flawed data that is straining their ability to handle even the trickle of enrollees who have gotten through so far, in a sign that technological problems extend further than the website traffic and software issues already identified.

Emerging errors include duplicate enrollments, spouses reported as children, missing data fields and suspect eligibility determinations, say executives at more than a dozen health plans. Blue Cross & Blue Shield of Nebraska said it had to hire temporary workers to contact new customers directly to resolve inaccuracies in submissions. Medical Mutual of Ohio said one customer had successfully signed up for three of its plans.

The flaws could do lasting damage to the law if customers are deterred from signing up or mistakenly believe they have obtained coverage.

“The longer this takes to resolve . . . the harder it will be to get people to [come back and] sign up,” said Aetna Inc. /quotes/zigman/272706/quotes/nls/aet AET -0.06% Chief Executive Mark Bertolini. “It’s not off to a great start,” he said.
 

Steve

Well-known member
Tech experts: Health exchange site needs total overhaul

WASHINGTON — The federal health care exchange was built using 10-year-old technology that may require constant fixes and updates for the next six months and the eventual overhaul of the entire system, technology experts told USA TODAY.

"Even if they had a perfect system, it still won't work."

"They may be using 1990s technology in 2.0 world."

Outsiders acknowledged they can't see the whole system, but they said they feared HHS built a system that will need an expensive overhaul.

"I think it's a data problem," Kim said. "It always comes down to that."

And if that's the case, the problems are beyond "rocky," he said. Instead, it would require a "fundamental re-architecture." In the meantime, "I think they're just trying to shore up as quickly as possible. They don't have time to start from scratch."

"If I was them, and I'm just conjecturing, I would probably come up with some manual way of saying, 'Only people with the last name starting with 'A' can sign up today," he said.

But come March 31, when the first enrollment period ends, the "shore up" period may become a "re-architecting" period, Kim said.

oh well it is a good thing they got this thing at the dollar store.. and didn't spend a half a billion on it.. :?
 
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