I have had so much trouble with my Norton virus protection. I even called tech support which I think has been outsourced to India for help. They finally told me they tried long enough to correct whatever problems I had so I just needed to hang up. Too bad so sad. The son installed a FREE virus protection by the name of AVG on my computer and wow what a difference. My high speed internet is now again high speed, emails are being scanned at warp speed, what a blessing!!!