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Outsourcing

aplusmnt

Well-known member
I was so mad this weekend, I had a problem with my Dish Network and after 10 minutes of actually talking to a computer I got to the person to help me but could not understand their India accent.

After 15 minutes of beating around the conversation I had enough and asked to speak to someone in the states, someone someone at an American office. The lady could not give me anyone or any number to call, there was no option to communicate with anyone in an American office. I searched all my bills and paper work and can not find any number that gives me anyone besides the overseas customer service.

This has happened to me with Dell computers also, but eventually I could find an American tech person to talk with.

I am about to get rid of all my High tech gadgets and go back to a Big Chief tablet and the free local channels.

Only problem is I'm afraid I would miss all the Political Bull Excitement.

Maybe I will call and act like I need help with Direct TV and see if I can get an American to help me and if so switch. :mad:
 

cutterone

Well-known member
I know exactly what you are saying. I went through the same thing and they kept raising the rate and making some channels no longer free and I dropped them. One word of caution to something I learned the hard way. Remember the credit card/debit card number you had to give them when you signed up? The minute you tell them you are dropping them they will hit your account with an epuipment charge for $400, then they will send you a return box for the equipment and it will take about 8-12 weeks to get your money back.
 

aplusmnt

Well-known member
cutterone said:
I know exactly what you are saying. I went through the same thing and they kept raising the rate and making some channels no longer free and I dropped them. One word of caution to something I learned the hard way. Remember the credit card/debit card number you had to give them when you signed up? The minute you tell them you are dropping them they will hit your account with an epuipment charge for $400, then they will send you a return box for the equipment and it will take about 8-12 weeks to get your money back.

That was part of the problem I had with them, our extra receiver in bedroom had not worked for a few weeks and I kept putting off calling because we never watch it anyways.

Well I was looking at my checking account online and there was a $100.00 debit to my account from Dish that I did not approve and they did not tell me they did. Turns out somehow my extra receiver was deactivated and nobody knows why, but because I did not return it they charged me $100.00 to my debit with no knowledge.

And then you can not talk to anyone that you can understand, I am not sure where they were from either India or maybe Canada they all sound the same to me :wink: :lol:
 

MoGal

Well-known member
Well, those free channels won't be here for long either as you have to have a HD tv for them as of 2/01/09 and I'm not even sure that will do the trick. I have no intention of buying a HD tv until we can pay cash for a 50 inch screen and since its a very, very low priority the prices will be down to about $500 before we get one.

Its beyond frustrating to overcome a language barrier, and one doesn't know if you need to learn chinese, japanese, russian or spanish ........... this "service" economy is the pits.

I think we're switching to Directv....... at least they allow more than one DVR ... although I've had Dish for the last 10 yrs. Dish does seem to go out more often (searching for satellite signal) during a storm than directv does.

I did a search a few days ago and there are some websites that compare the services/programming of dish/directv
 

fff

Well-known member
MoGal said:
Well, those free channels won't be here for long either as you have to have a HD tv for them as of 2/01/09 and I'm not even sure that will do the trick. I have no intention of buying a HD tv until we can pay cash for a 50 inch screen and since its a very, very low priority the prices will be down to about $500 before we get one.

Its beyond frustrating to overcome a language barrier, and one doesn't know if you need to learn chinese, japanese, russian or spanish ........... this "service" economy is the pits.

I think we're switching to Directv....... at least they allow more than one DVR ... although I've had Dish for the last 10 yrs. Dish does seem to go out more often (searching for satellite signal) during a storm than directv does.

I did a search a few days ago and there are some websites that compare the services/programming of dish/directv

We switched from DirectTV to Dish several years ago to get local channels. The picture quality is not nearly as good as we had with DirectTV.
 
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