This musician guy had a guitar broken in transit and when United Airlines didn't help him out with it, he wrote a song about it and went on Youtube with it. It seems United didn't take long to then try to get in touch with him.
Good story, good song, good singer!!
http://www.thestar.com/News/Canada/article/663114
Good story, good song, good singer!!
http://www.thestar.com/News/Canada/article/663114